Exchange and Return

Exchange and Return policy is only applicable to orders on Mybeautystory's 
official website.
We have a 7 day return policy, which means you have 7 days after receiving your 
item to request a return. 
Items ordered are eligible for Exchanges and/or Returns within 7 days from when 
the item was delivered, only if any of the following conditions are met:
Item(s) delivered are physically damaged
Wrong item is delivered
There is a missing item in the delivery
Item(s) have not been opened
Seals and tags of the item(s) are still intact
Please inspect your order upon reception and contact us immediately if the item 
is physically damaged or if you receive the wrong item, so that we can evaluate 
the issue and make it right. We do not accept exchanges and/or returns for 
change of mind, for sale, clearance items or gift cards.
To start a return, you can email us at opsmbstory@gmail.com
 or 
WhatsApp us at 9696 6559. 
If your return is accepted, we will send you instructions on where to send your 
package. Items sent back to us without first requesting a return will not be 
accepted.
For exchanges and returns for orders made via other Mybeautystory’s stores on 
e-commerce platforms such as Lazada, Shopee or Amazon, please contact us via the
respective seller chat for us to better assist with relevant enquiries.